This page should be read with the applicable laws of Saudi Arabia and does not limit any mandatory consumer or data protection right.
1. Coverage and timing
We deliver to supported areas shown at checkout within Saudi Arabia. Coverage and estimated times vary by city, stock and carrier. Available fees and estimates are shown before order confirmation.
2. Customer responsibilities
- Provide an accurate name, mobile number and accessible address.
- Respond to the carrier and receive the shipment as arranged.
- Inspect the parcel on delivery and promptly report visible shortage or damage with photos.
3. Delay, damage or shortage
We will notify you of material delays or supply issues and explain available options. Do not use a product with an open seal, damaged container or signs of leakage; contact us immediately with the order number and clear photos.