This page should be read with the applicable laws of Saudi Arabia and does not limit any mandatory consumer or data protection right.
1. Scope and controller
This policy applies to the Rheinol Saudi Arabia store, ordering services and customer communications. The store is responsible for the personal data collected through this website.
2. Data we collect
- Account and verification information such as your name, mobile number and email.
- Order and delivery information including products, quantities, address, city and order status.
- Customer service messages, essential technical logs and necessary cookies.
- Payment information required by the displayed payment method. We do not store complete card details.
3. How we use data
- To create and protect accounts and verify users.
- To process orders, calculate VAT, arrange delivery and provide after-sales support.
- To send order updates and relevant cart notifications.
- To prevent fraud, secure the website and meet legal obligations.
4. Sharing and retention
We do not sell personal data. We share only what is necessary with hosting, delivery, communications and verification providers, professional advisers or authorities where required by law. Data is retained only as long as reasonably necessary for service, accounting, dispute and legal purposes.
5. Your rights and contact
Subject to applicable Saudi law, you may request access, correction, a copy or deletion of data no longer required, and may withdraw consent where processing relies on it. Contact us by email or through the contact form with “Privacy request” in the subject.